Privacy Policy

This Privacy Policy describes how DrnutriPet (“DrnutriPet,” the “Site,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit Dunutripet.com, create an account, purchase or use our products, use a related application or connected-device feature, contact customer support, or otherwise communicate or interact with us.

The website, online store, customer-account features, applications, smart automatic pet food feeders, connected-device functions, customer support, and related offerings are collectively referred to as the “Services.”

In this Privacy Policy, “you” refers to users of the Services, including:

Customers;
Website visitors;
Account holders;
Smart automatic pet food feeder users;
Application users;
Marketing subscribers;
Individuals who submit inquiries, reviews, or support requests;
Other individuals whose personal information we process under this Privacy Policy.

Please read this Privacy Policy carefully. It explains how we collect, use, disclose, retain, and protect personal information and describes the rights and choices that may be available to you.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue your use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our business operations;
Products and service features;
Smart-device or application functionality;
Technology;
Service providers;
Legal obligations;
Regulatory requirements;
Privacy and data-security practices.

The revised Privacy Policy will be posted on Dunutripet.com with an updated “Last Updated” date.

Where required by applicable law, we may also provide notice of material changes by email, application notification, website notice, or another appropriate method.

We encourage you to review this Privacy Policy periodically.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected and processed through:

Dunutripet.com;
The DrnutriPet online store;
DrnutriPet customer accounts;
Applications used to connect to or control a product;
Smart automatic pet food feeders;
Connected-device and cloud services;
Customer support and after-sales services;
Marketing emails and text messages;
Surveys, promotions, and product reviews;
Social-media pages operated by us;
Other interactions related to the Services.

This Privacy Policy does not apply to a third-party website, platform, application, or service that is independently operated and governed by its own privacy policy.

How We Collect Personal Information

We may collect personal information:

Directly from you;
Automatically when you visit or use the Site;
When you create or use an account;
When you connect or operate a smart automatic pet food feeder;
When you use a related application;
From Shopify and other website service providers;
From payment service providers;
From warehouses, fulfillment providers, logistics providers, and carriers;
From cloud, device-connectivity, and technical service providers;
From advertising, marketing, analytics, and social-media partners;
From other lawful sources where permitted by applicable law.

In addition to the specific purposes described in this Privacy Policy, we may use collected information to:

Communicate with you;
Provide and maintain the Services;
Operate a smart automatic pet food feeder and related features;
Process orders, payments, shipping, returns, and refunds;
Provide customer support and troubleshooting;
Improve our products, applications, and Site;
Protect account, device, and transaction security;
Comply with legal, tax, accounting, and regulatory obligations;
Enforce our Terms of Service and other policies;
Prevent fraud, abuse, security incidents, and illegal activity;
Protect the legitimate interests of DrnutriPet, our customers, pets, and other individuals.

Personal Information We Collect

The categories of personal information we collect depend on how you interact with the Site, products, applications, and other Services.

We do not necessarily collect every category listed below in every circumstance.

Information You Provide Directly

Contact Information

This may include:

Name;
Mailing address;
Billing address;
Shipping address;
Telephone number;
Email address;
Country or region;
Other contact information you choose to provide.

Order and Transaction Information

This may include:

Name;
Billing address;
Shipping address;
Order number;
Products purchased;
Product quantity;
Order value;
Promotional codes or discounts used;
Payment-confirmation information;
Payment-method type;
Transaction status;
Shipping method;
Delivery status;
Refund history;
Return or exchange information;
Payment-dispute information;
Email address;
Telephone number.

Account Information

If you create a DrnutriPet website or application account, we may collect:

Username;
Email address;
Telephone number;
Password or encrypted or hashed authentication information;
Account preferences;
Account-security settings;
Verification information;
Login history;
Account activity;
Connected devices;
Account creation and update dates.

Do not share your password, verification code, or other account credentials with anyone.

Shopping and Website-Interaction Information

This may include:

Products viewed;
Pages viewed;
Website searches;
Products added to a shopping cart;
Saved or favorited products;
Purchase history;
Checkout progress;
Promotional-code or offer usage;
Interactions with Site features;
Product reviews and feedback;
Marketing-subscription preferences.

Customer-Support Information

When you contact us, request troubleshooting, submit a return or refund request, make a complaint, or participate in a survey, we may collect:

The content of your inquiry;
Order issues;
Device issues;
Product model;
Product serial number;
Device-identification information;
Product photographs or video;
Photographs of packaging or shipping labels;
Application screenshots;
Error messages;
Troubleshooting records;
Return and refund documentation;
Communications with customer support;
Other information you voluntarily provide.

Smart Automatic Pet Food Feeder and Device Information

If you connect, register, operate, or use a DrnutriPet smart automatic pet food feeder, we may collect information relating to the device and its use.

This information may include:

Product model;
Product serial number;
Device name;
Device identifier;
Firmware version;
Device activation status;
Device-binding status;
Associated account;
Device country, region, or time zone;
Device connection status;
Power status;
Battery status, where applicable;
Network connection status;
Wi-Fi network information;
Online or offline status;
Setup and pairing records;
Device-operation records;
Physical-button or application-command records;
Food-dispensing records;
Scheduled feeding plans;
Feeding times;
Portion settings;
Manual feeding records;
Automatic feeding records;
Dispensing-failure or blockage alerts;
Food-level alerts;
Device-error information;
Error codes;
Device-diagnostic data;
Maintenance notifications;
Firmware-update status;
Commands and responses transmitted between the application and device;
Other device data reasonably required to provide product functionality.

We may use this information to:

Connect and bind the device;
Execute feeding schedules selected by you;
Display device status;
Send notifications;
Diagnose device problems;
Provide customer support;
Improve device reliability;
Provide software and firmware updates;
Prevent unauthorized device access;
Maintain the security of the device and Services.

Wi-Fi and Network Information

Certain smart-device functions may require Wi-Fi, Bluetooth, internet, or another network service.

When you set up or use connected features, we may process:

Wi-Fi network name;
Network connection status;
Router or network diagnostic information;
IP address;
Local network information;
Bluetooth status;
Connection times;
Network errors;
Connection credentials reasonably necessary to pair and operate the device.

Network credentials should be processed only to the extent reasonably necessary to establish and maintain device connectivity.

We will not ask you to send a Wi-Fi password, account password, or other sensitive login credential through ordinary email.

Feeding Schedules and Usage Records

If you use automatic feeding features, we may collect:

Feeding times;
Feeding frequency;
Portion settings;
Scheduled tasks;
Manual dispensing records;
Automatic dispensing records;
Whether a dispensing command was completed;
Blockage or dispensing-failure events;
Food-level status;
Application-control records;
Changes made to feeding schedules.

We use this information to provide feeding features, display history, send device notifications, provide troubleshooting, and improve product performance.

Feeding records and device notifications are intended to assist with device and routine pet-care management. They are not veterinary diagnoses, medical advice, or a guarantee that a pet actually consumed the dispensed food.

Pet Profile Information

You may choose to provide pet-related information through an account or application.

This information may include:

Pet name;
Species;
Breed;
Sex;
Age or date of birth;
Weight;
Pet photograph;
Feeding habits;
Food preferences;
Planned portion size;
Feeding schedule;
Notes you choose to add.

Providing pet-profile information is generally optional.

Where pet information can be linked to your account, household, or other personal information, we may protect it as personal information where required by applicable law.

Do not use a pet-profile note to submit unnecessary medical records, detailed diagnoses, prescription information, or other highly sensitive information.

Camera, Microphone, and Media Information

Certain smart pet devices may offer camera, microphone, speaker, voice, or recording features.

Only where the product you purchase actually includes such functionality and you enable the relevant feature may we process:

Live video;
Images;
Audio;
Recorded clips;
Screenshots;
Motion-detection events;
Sound events;
Device notifications;
Voice interactions through the device;
Technical information relating to video or audio features.

If your product does not include a camera, microphone, or recording feature, we will not collect corresponding video or audio content through that product.

You may be able to manage certain camera, microphone, and media permissions through the application settings, device permissions, or controls provided on the device.

You are responsible for placing and using a camera- or microphone-enabled device in compliance with applicable privacy, surveillance, and recording laws.

Application Information and Device Permissions

If DrnutriPet provides an application, the application may request certain device permissions depending on the features you use, including:

Bluetooth permission;
Local-network permission;
Notification permission;
Camera permission;
Photo or media permission;
Microphone permission;
Approximate or precise location permission;
Background-operation permission;
Other permissions reasonably required to provide a relevant feature.

Certain mobile operating systems may require location permission to scan for, identify, or connect to nearby Bluetooth or Wi-Fi devices.

Granting an operating-system permission does not mean that we continuously collect all information associated with that permission.

We should use permissions only to the extent reasonably necessary to provide a requested feature, maintain device connectivity, diagnose a problem, or fulfill another disclosed purpose.

You can manage permissions through your mobile-device or application settings. Disabling a permission may prevent the corresponding feature from operating correctly.

Sensitive Information Notice

Do not submit unnecessary highly sensitive information through the Site, account, reviews, email, customer-support channels, pet profiles, or application notes, including:

Government identification numbers;
Passport or Social Security numbers;
Complete payment-account passwords;
Wi-Fi passwords;
Account passwords;
Detailed medical records;
Detailed diagnostic information;
Prescription information;
Biometric information;
Other highly sensitive information unrelated to the Services.

If you voluntarily provide information relating to product safety, pet condition, device malfunction, after-sales support, or a complaint, we will process it only to the extent reasonably necessary to:

Respond to your inquiry;
Provide troubleshooting;
Process after-sales service, returns, exchanges, or refunds;
Investigate a product-quality or safety issue;
Comply with applicable legal and regulatory obligations;
Establish, exercise, or defend legal claims.

Certain Service features may require specific information. If you choose not to provide the information, we may be unable to provide the corresponding feature or Service.

Information Collected Through Cookies and Similar Technologies

When you access or use the Services, we may automatically collect information about your device and activity, referred to as “Usage Data.”

We may use:

Cookies;
Pixels;
Web beacons;
Software development kits;
Tags and scripts;
Local storage;
Session storage;
Third-party analytics tools;
Advertising technologies;
Other similar tracking technologies.

Automatically collected information may include:

Device type;
Device identifiers;
Operating system;
Browser type;
Browser language;
IP address;
Approximate location;
Network information;
Access dates and times;
Pages viewed;
Products viewed;
Referral source;
Exit pages;
Click, scroll, and interaction activity;
Search activity;
Shopping-cart activity;
Checkout activity;
Purchase-conversion information;
Advertising interactions;
Marketing-email opens and clicks;
Website errors and performance information.

For additional information, please review our Cookie Policy.

Information We Receive From Third Parties

We may receive personal information from third parties that provide services on our behalf or assist us in operating our business.

Shopify and Website Service Providers

Our online store may be supported by Shopify.

Shopify may process information associated with:

Visiting the Site;
Using Site features;
Creating a customer account;
Adding a product to a shopping cart;
Placing an order;
Completing checkout;
Processing payment;
Using related ecommerce services.

Shopify may process personal information under its own privacy policy and applicable agreements.

Payment Service Providers

When you make a purchase, payment information is generally processed by a third-party payment service provider to:

Process payment;
Verify a transaction;
Process a refund;
Prevent fraud;
Manage a payment dispute;
Assist with order completion.

We generally do not directly store complete credit-card numbers, debit-card numbers, bank-account passwords, or complete payment-account credentials.

We may receive limited payment-related information, including:

Payment confirmation;
Payment-method type;
Billing address;
Transaction value;
Transaction status;
Refund status;
Limited transaction identifiers supplied by the payment service provider.

Payment providers process payment information under their own privacy policies and security standards.

Logistics and Fulfillment Providers

We may receive the following information from warehouses, fulfillment providers, logistics companies, and carriers:

Tracking status;
Delivery confirmation;
Address-verification results;
Return-to-sender information;
Package-refusal information;
Shipping-exception reports;
Shipping-damage reports;
Delivery photographs;
Signature information.

Application Stores and Mobile Platforms

If you download or use a related application through an application store, we may receive:

Application-download information;
Subscription or purchase confirmation;
Application version;
Device-platform information;
Error and diagnostic information;
Other information that you authorize the platform to provide.

Application stores and mobile platforms may independently process information under their own privacy policies.

Cloud and Smart-Device Technology Providers

To provide smart-device, application, synchronization, notification, and remote-connectivity functions, we may use third-party:

Cloud-hosting services;
Data-storage services;
Device-connectivity services;
Message-push services;
Error-diagnostic services;
Firmware-update services;
Cybersecurity services;
Customer-support technology.

These service providers may process device data, account data, Usage Data, and technical information to the extent reasonably necessary to provide services on our behalf.

Advertising, Analytics, and Marketing Partners

We may receive the following information from advertising platforms, analytics companies, social-media platforms, email-marketing providers, and other marketing partners:

Advertising-interaction data;
Marketing-campaign performance;
General audience information;
Website visits and conversions;
Advertising identifiers;
Email opens and clicks;
Social-media interactions.

We process information received from third parties under this Privacy Policy.

A third party may also independently process information under its own privacy policy. We do not control a third party’s independently determined data-processing activity.

Automatic Collection Technologies

We or our service providers and partners may automatically collect information when you:

Visit the Site;
Browse a product;
Create an account;
Sign in to an account;
Add a product to a shopping cart;
Complete checkout or make a purchase;
Open one of our emails;
Click a link in an email;
Interact with advertising or social-media content;
Download or use an application;
Connect or operate a smart automatic pet food feeder;
Receive a device notification;
Use a connected feature.

Technologies used to collect information may include:

Cookies;
Pixels;
Web beacons;
Software development kits;
Third-party code libraries;
Tag-management tools;
Analytics and advertising technologies;
Application logs;
Device logs;
Cloud diagnostic tools.

How We Use Personal Information

Providing Products and Services

We may use personal information to:

Process payments and transactions;
Confirm and fulfill orders;
Arrange warehousing, packing, and delivery;
Send order confirmations;
Send shipping and tracking notifications;
Process returns, exchanges, cancellations, and refunds;
Manage your website or application account;
Save shopping preferences;
Register and bind a smart device;
Execute feeding schedules;
Display feeding history;
Display device status;
Send food-level, error, offline, or other device notifications;
Provide software, application, and firmware updates;
Troubleshoot a device;
Provide customer support;
Maintain Site, application, and device functionality;
Publish a product review or other content that you voluntarily submit and authorize us to display publicly;
Improve the Site, products, devices, and shopping experience.

Device Operation and Technical Support

We may use personal information and device data to:

Connect a smart automatic pet food feeder;
Verify account-to-device binding;
Execute a device command sent by you;
Synchronize a feeding schedule or device setting;
Record the result of a device operation;
Display online or offline status;
Detect an error or malfunction;
Provide remote troubleshooting;
Diagnose network or device issues;
Send maintenance notifications;
Prevent unauthorized access;
Improve device reliability and compatibility;
Evaluate the effectiveness of software and firmware updates;
Provide another device feature requested by you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

Send marketing emails;
Send promotional text messages;
Send product, brand, or promotional information;
Display advertisements that may interest you;
Measure advertising and marketing effectiveness;
Create or use advertising audiences;
Personalize advertisements and Site content;
Conduct remarketing;
Analyze purchasing trends and marketing conversions.

Where required by applicable law, we will obtain consent before sending marketing communications or using certain advertising technologies.

You may unsubscribe at any time using the instructions in a marketing email or text message.

Security and Fraud Prevention

We may use personal information to:

Verify transactions;
Verify account activity;
Verify device binding;
Identify, investigate, and prevent fraud;
Detect illegal or suspicious activity;
Prevent account takeover;
Prevent unauthorized device access;
Protect the security of the Site, applications, accounts, devices, transactions, and payments;
Investigate security incidents;
Enforce our policies and Terms of Service;
Protect the legitimate interests of DrnutriPet, customers, and third parties.

If you suspect that an account, device, or login credential has been compromised, contact Support@Dunutripet.com immediately.

Customer Communications

We may use information to:

Respond to an inquiry;
Provide customer support;
Provide product and device instructions;
Process a complaint;
Address an after-sales issue;
Provide troubleshooting;
Send important order, account, device, or Service notices;
Send product-safety or Service-update notices;
Improve products and Services;
Maintain customer and business relationships.

Analytics and Service Improvement

We may use personal information, Usage Data, and device data to:

Analyze Site performance;
Analyze application performance;
Analyze device reliability;
Identify common errors;
Improve user interfaces;
Improve product design;
Improve feeding functionality;
Evaluate new features;
Understand how customers use the Services;
Conduct internal research and statistical analysis;
Create aggregated or de-identified information that does not reasonably identify an individual.

Legal and Compliance Purposes

We may use personal information to:

Comply with applicable law;
Comply with a court order, subpoena, or regulatory requirement;
Fulfill tax and accounting obligations;
Maintain legally required records;
Respond to a lawful government or law-enforcement request;
Establish, exercise, or defend legal claims;
Investigate illegal activity;
Resolve disputes;
Enforce contracts and policies.

Cookies and Similar Technologies

Like many websites, we use cookies, pixels, web beacons, software development kits, third-party code libraries, and similar technologies to:

Enable the Site to function;
Save shopping carts;
Maintain account sessions;
Remember preferences;
Improve shopping and checkout;
Analyze Site traffic and performance;
Understand how visitors use the Site;
Prevent fraud and abuse;
Measure advertising and marketing effectiveness;
Provide personalized content or advertising.

We and our service providers, advertising partners, or analytics partners may use these technologies to collect information about devices, browsers, IP addresses, page views, shopping-cart activity, advertising interactions, and email interactions.

You may delete, limit, or reject cookies through browser settings.

Disabling certain cookies may prevent the following functions from operating correctly:

Shopping carts;
Account login;
Preference storage;
Product recommendations;
Checkout;
Device-account connections;
Site-security functions.

Where required by applicable law, we may provide a Cookie Banner or privacy-preference tool that allows you to accept, reject, or manage non-essential cookies.

You may also use a data-sharing opt-out tool made available on the Site to manage certain advertising, analytics, or data-sharing settings.

For additional information, review our Cookie Policy.

How We Disclose Personal Information

Where permitted by applicable law, we may disclose personal information to the following categories of recipients.

Service Providers

We may disclose personal information to service providers that perform services on our behalf, including:

Shopify;
Website and information-technology providers;
Payment service providers;
Fraud-prevention providers;
Data-analytics providers;
Customer-support providers;
Email and text-message providers;
Cloud-storage and hosting providers;
Application-development and operation providers;
Smart-device connectivity providers;
Software and firmware update providers;
Message-push providers;
Warehouses and fulfillment providers;
Logistics companies and carriers;
Cybersecurity providers;
Professional advisers, auditors, and insurers.

These providers may process information only to the extent reasonably necessary to provide the relevant service and are subject to applicable contractual and legal obligations.

Business, Advertising, and Marketing Partners

We may share limited information with advertising, analytics, social-media, and marketing partners to:

Deliver and measure advertising;
Analyze Site performance;
Conduct marketing campaigns;
Understand marketing conversions;
Create advertising audiences;
Provide targeted advertising;
Improve the Services.

Certain advertising or analytics activities may be considered a “sale,” “sharing,” or targeted advertising under the laws of certain jurisdictions.

Where required by applicable law, you may manage your choices through:

A Cookie Banner;
A privacy-preference tool;
A data-sharing opt-out page;
A supported browser opt-out preference signal;
An email to Support@Dunutripet.com.

Third Parties Authorized by You

When you request, direct, or authorize us to disclose information, we may disclose personal information to:

Delivery providers;
Social-media platforms;
Third-party login or account-integration services;
Third-party devices or platforms you choose to connect;
Another person or organization designated by you.

Affiliated Operations and Internal Business Purposes

We may share personal information internally or with a business under common control for reasonable purposes such as:

Business operations;
Customer service;
Technical support;
Finance and auditing;
Information security;
Legal and regulatory compliance;
Product development;
Corporate administration.

Legal, Regulatory, and Safety Reasons

We may disclose personal information where reasonably necessary to:

Comply with applicable law;
Comply with a court order, subpoena, or regulatory requirement;
Respond to a lawful request from a government or law-enforcement agency;
Investigate fraud, a security incident, or illegal activity;
Enforce contracts and policies;
Prevent harm to a person, pet, property, or system;
Protect the rights, property, and safety of DrnutriPet, customers, or third parties;
Establish, exercise, or defend legal claims.

Business Transactions

If we participate in a business transaction, personal information may be disclosed or transferred in connection with:

A merger;
Acquisition;
Financing;
Reorganization;
Sale of assets;
Bankruptcy;
Another change in ownership or control.

Any recipient of personal information should process it in accordance with applicable law.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, we may use advertising, analytics, cookies, pixels, and similar technologies that involve sharing limited device, browsing, or interaction information with advertising or marketing partners.

Under certain U.S. state privacy laws, these activities may be defined as:

A sale of personal information;
Sharing of personal information;
Cross-context behavioral advertising;
Targeted advertising.

Where applicable, you may have the right to opt out of these activities.

You may submit an opt-out request through:

The Site Cookie Banner;
The Site privacy-preference tool;
A data-sharing opt-out page;
A supported browser opt-out preference signal;
An email to Support@Dunutripet.com.

Opting out of targeted advertising does not mean that you will no longer see any advertisements. You may continue to receive advertisements that are not based on cross-site activity.

User-Generated Content

The Services may allow you to submit or post:

Product reviews;
Comments;
Images;
Videos;
Pet photographs;
Product experiences;
Other user-generated content.

Content that you choose to post publicly may be:

Viewed by other users;
Indexed by search engines;
Viewed by social-media users;
Copied, saved, or shared by the public.

We cannot control how a third party views, copies, stores, or uses information that you voluntarily make public, and we cannot guarantee that the third party will protect it under this Privacy Policy.

Do not include personal, household, device, or sensitive information in public content unless you are comfortable making it publicly available.

Third-Party Websites and Links

The Site, application, or Services may contain links to third-party websites, applications, social-media platforms, payment platforms, or other services.

Before accessing a third-party service, review its:

Privacy policy;
Cookie policy;
Security practices;
Terms of use.

We do not control third-party websites or services and are not responsible for their content, privacy practices, security, availability, or accuracy.

Children’s Privacy

The Services are primarily intended for adults. They are not directed to children under 13 and are not intended for independent use by children.

We do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information without appropriate authorization, contact Support@Dunutripet.com.

After confirming the circumstances, we will take reasonable steps to delete information that should not have been collected.

As of the Last Updated date of this Privacy Policy, we do not knowingly sell or share the personal information of consumers under 16.

Information Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

Unauthorized access;
Loss;
Misuse;
Alteration;
Disclosure;
Destruction;
Unlawful processing.

Safeguards may include:

Access controls;
Account authentication;
Encrypted transmission;
Security logs;
System monitoring;
Service-provider management;
Data backup;
Security updates;
Confidentiality obligations for employees and contractors.

However, no internet transmission, wireless network, cloud service, electronic storage method, or security system can be guaranteed to be completely secure.

You are responsible for:

Using a strong and unique password;
Protecting login credentials;
Not sharing verification codes;
Securing your home Wi-Fi network;
Installing application and firmware updates promptly;
Preventing unauthorized use of your device;
Signing out after using the Services on a shared device;
Contacting us promptly if you identify suspicious activity.

Do not send highly sensitive or confidential information through an unsecured or unencrypted channel.

Data Breaches and Security Incidents

If a security incident may affect personal information, we may:

Investigate the incident;
Take steps to contain and remediate the issue;
Work with relevant service providers;
Notify affected individuals where required by applicable law;
Notify regulators where required by applicable law;
Provide reasonable security guidance.

The method and timing of any notice will depend on applicable law, the nature of the incident, and available information.

Data Retention

The length of time we retain personal information depends on:

The need to provide Services and fulfill orders;
The need to maintain a website or application account;
The need to operate a connected smart device;
The need to retain feeding schedules or device history;
Customer-support and troubleshooting needs;
Return, refund, and product-quality investigations;
Contractual, tax, accounting, and legal obligations;
Fraud-prevention and security needs;
Dispute-resolution needs;
The need to establish, exercise, or defend legal claims;
Whether you request account or information deletion.

Different categories of information may be subject to different retention periods.

When personal information is no longer reasonably required, we may, in accordance with applicable law:

Delete it;
De-identify it;
Aggregate it;
Securely dispose of it;
Restrict further use.

De-identified or aggregated information that cannot reasonably identify an individual may be retained for a longer period.

Account Deletion, Device Unbinding, and Information Deletion

Where an account or application feature is available, you may be able to request through account settings or customer support:

Account cancellation;
Account deletion;
Smart-device unbinding;
Deletion of certain pet-profile information;
Deletion of certain feeding records;
Correction of account information.

You may also submit a request by emailing Support@Dunutripet.com.

After an account is deleted or a device is unbound:

Certain device features may no longer be available;
Cloud synchronization may stop;
The device may need to be set up again;
Certain transaction, tax, support, security, or dispute records may continue to be retained where permitted or required by law;
De-identified or aggregated information may no longer be capable of being associated with your account.

We may need to verify your identity before completing a request.

Your Privacy Rights and Choices

Depending on the laws applicable where you live, you may have some or all of the following rights.

Right to Access

You may have the right to request confirmation of whether we process your personal information and to access relevant information held by us.

Right to Delete

You may have the right to request deletion of some or all personal information held by us, subject to exceptions where we are permitted or required by law to retain it.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of personal information in a usable format and, where applicable, request that it be transferred to a third party.

Right to Restrict Processing

You may have the right to request that we restrict processing of personal information in certain circumstances.

Right to Object

You may have the right to object to processing based on certain legal grounds, including certain direct-marketing activities.

Right to Withdraw Consent

Where we process personal information based on consent, you may withdraw consent.

Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Where provided by applicable law, you may have the right to opt out of:

Sale of personal information;
Sharing of personal information;
Cross-context behavioral advertising;
Targeted advertising.

Right to Limit Use of Sensitive Personal Information

Where provided by applicable law, you may have the right to limit certain uses and disclosures of sensitive personal information.

Right to Appeal

If we deny a privacy request, applicable law may allow you to appeal our decision.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

You may submit a privacy request by emailing Support@Dunutripet.com.

Please describe:

The right you wish to exercise;
The email address associated with your account;
An order number, where applicable;
The information involved in the request;
Reasonable information that can help us verify your identity.

To protect your privacy and account security, we may need to verify your identity.

Where permitted by applicable law, you may appoint an authorized agent to submit a request. We may require proof of authorization and verification of your identity or the agent’s identity.

California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your personal information, you may have the right to:

Know the categories of personal information we collect;
Know the categories of sources from which personal information is collected;
Know the purposes for collecting, using, disclosing, selling, or sharing personal information;
Know the categories of third parties to whom personal information is disclosed;
Request access to specific personal information collected about you;
Request deletion of personal information;
Request correction of inaccurate personal information;
Opt out of certain sales or sharing of personal information;
Opt out of certain cross-context behavioral advertising;
Limit certain uses and disclosures of sensitive personal information, where applicable;
Exercise privacy rights without unlawful discriminatory treatment.

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain advertising, analytics, cookie, pixel, or remarketing activities may be considered a “sale” or “sharing” of personal information under applicable California privacy law.

You may manage applicable choices through:

The Site Cookie Banner;
A privacy-preference tool;
A data-sharing opt-out page;
A supported browser opt-out preference signal;
An email to Support@Dunutripet.com.

Global Privacy Control

Where required by applicable law and where our systems can recognize the signal, we will process a qualifying Global Privacy Control or another legally recognized opt-out preference signal as a request to opt out of applicable sale, sharing, or targeted-advertising activities for the browser or device sending the signal.

Because an opt-out preference signal is generally associated with a particular browser or device, you may need to enable the setting separately on each browser or device.

Categories of Personal Information Collected in the Preceding 12 Months

To the extent required by applicable law, during the preceding 12 months we may have collected:

Identifiers;
Contact information;
Customer-record information;
Commercial and transaction information;
Internet or other electronic-network activity;
Approximate geolocation information;
Audio, electronic, or visual information, where relevant features apply;
Account and device information;
Smart-device usage records;
Feeding schedules and feeding records;
Inferences regarding preferences;
Other information voluntarily provided by you.

We may use or disclose these categories for the business and commercial purposes described in this Privacy Policy.

Marketing Email and Text-Message Preferences

You may stop receiving marketing emails by using the “unsubscribe” link in a marketing email.

You may stop receiving promotional text messages by following the opt-out instructions in the message, such as replying “STOP.”

Even after opting out of marketing, we may continue to send non-marketing communications, including:

Order confirmations;
Payment notices;
Shipping and tracking notices;
Account notices;
Device-status notices;
Device-security notices;
Service-interruption notices;
Firmware or application update notices;
Return, refund, or customer-service notices;
Product-safety notices;
Legal or Service-related notices.

Complaints

If you have a question or complaint about how we process personal information, contact Support@Dunutripet.com.

We will review and respond to your complaint based on applicable law and the circumstances.

If you are dissatisfied with our response, you may have the right under applicable law to complain to a relevant data-protection or regulatory authority.

International Users and Cross-Border Transfers

If you access or use the Services from outside the United States, personal information may be transferred to, stored in, or processed outside your country or region, including:

The United States;
Other countries or regions where we operate;
Countries or regions where Shopify or other service providers operate;
Countries or regions where cloud and device-connectivity providers operate servers.

Data-protection laws in another jurisdiction may differ from those in your location.

Where required by applicable law, we may use appropriate transfer safeguards, including:

Standard contractual clauses;
Applicable data-protection addenda;
Transfer mechanisms recognized by a competent authority;
Applicable adequacy decisions;
Other legally recognized safeguards.

Requirements in Different Jurisdictions

Privacy and data-protection laws vary by country, state, and region.

Certain rights, choices, and obligations described in this Privacy Policy apply only where the relevant law applies to DrnutriPet or the relevant processing activity.

Nothing in this Privacy Policy limits rights that cannot be excluded or waived under applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how we process personal information, or if you wish to exercise an applicable privacy right, contact:

Brand: DrnutriPet
Email: Support@Dunutripet.com
Website: Dunutripet.com