Shipping policy

Shipping Policy

Last Updated: August 3, 2026

At DrnutriPet, we are committed to providing a smooth, reliable, and enjoyable shopping experience.

This Shipping Policy applies to smart pet food feeders, related accessories, and other products purchased through the official DrnutriPet website at Dunutripet.com.

In-stock orders are generally shipped within 72 hours after the order is placed. Please allow 1–3 business days for payment confirmation, order verification, picking, packing, and warehouse processing before tracking information is issued.

Most orders are expected to arrive within 3–5 business days after shipment.

Order processing time and shipping transit time are calculated separately. Processing and delivery may take longer during weekends, U.S. federal holidays, promotional events, and periods of high order volume.

Thank you for your patience and understanding.

Shipping Destinations

We currently ship only to eligible addresses within the contiguous 48 United States.

We are currently unable to ship to:

Alaska (AK);
Hawaii (HI);
Puerto Rico (PR);
The U.S. Virgin Islands (VI);
Other U.S. territories;
APO, FPO, and DPO military addresses;
Military bases;
P.O. Boxes;
Remote locations accessible only by aircraft, ferry, or special transportation;
Addresses that cannot be serviced by our available carriers.

Final shipping eligibility is determined by the shipping options displayed at checkout.

To confirm whether your address is eligible for delivery, please contact our customer support team at Support@Dunutripet.com.

Order Processing Time

In-stock orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays, carrier holidays, and other public holidays.

Order processing may take longer in the following circumstances:

Orders placed during weekends or holidays;
Major promotional events;
Product launches or pre-order campaigns;
Unusually high order volume;
Payment information requiring additional verification;
Incomplete or incorrect shipping information;
Temporary product shortages;
Severe weather, natural disasters, or other events beyond our reasonable control.

If an order includes a pre-order or temporarily unavailable product, the estimated shipping time shown on the applicable product page or order notification will apply.

Estimated Delivery Time

After an order has shipped, most packages are expected to arrive within 3–5 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may be affected by:

The shipping destination;
Carrier operations;
Holiday shipping volume;
Severe weather;
Natural disasters;
Transportation or flight interruptions;
Incorrect or incomplete addresses;
Package security inspections;
Other circumstances beyond the reasonable control of DrnutriPet.

If we are unable to ship your order within the estimated time, we may contact you using the information provided with your order and provide a revised estimated shipping date or an eligible cancellation and refund option.

Shipping Fees and Free Shipping Eligibility

Standard shipping within the contiguous 48 United States generally costs approximately $6.

Actual shipping charges are calculated automatically at checkout based on:

The products ordered;
Product quantity;
Package weight and dimensions;
Shipping destination;
Available shipping methods;
Promotions available at the time of purchase.

The final shipping charge will be the amount displayed at checkout.

Orders with a merchandise subtotal of $49.90 or more qualify for free standard shipping within the contiguous 48 United States.

Free shipping eligibility is calculated using the merchandise subtotal after promotional codes, discounts, and other offers have been applied.

The following amounts do not count toward the free shipping threshold:

Taxes;
Shipping charges;
Gift cards;
Refund credits;
Other additional fees.

If the merchandise subtotal falls below $49.90 after discounts or promotional codes are applied, the order will not qualify for free shipping and the customer must pay the shipping charge shown at checkout.

Sample orders may be shipped free of charge within the contiguous 48 United States.

If expedited, priority, or other special shipping services are offered, additional charges may apply. The applicable charge will be displayed at checkout.

Free standard shipping promotions generally do not apply to expedited or other special shipping services.

Order Confirmation

After your order has been successfully submitted, you will generally receive an order confirmation email.

An order confirmation means that we have received your order. It does not mean that the order has been shipped.

If you do not receive an order confirmation email, please check:

Your spam or junk folder;
Your promotions folder;
Whether the email address entered during checkout was correct;
Whether the payment was successfully completed.

If you are still unable to locate the order confirmation, please contact Support@Dunutripet.com and provide your name, order amount, and approximate order time.

Order Tracking

After your order has shipped, you will receive a shipping confirmation email that will generally include:

The carrier name;
A tracking number;
A tracking link;
An estimated delivery date.

Tracking numbers are generally activated within 24 hours after the carrier scans the package.

Please note:

Tracking updates may be delayed during holidays;
Tracking information may require 48–72 hours to fully update after the shipping confirmation is sent;
Tracking information may temporarily remain unchanged while a package moves between carrier facilities;
The estimated delivery date provided by the carrier may change during transit.

If you are unable to track your package more than 72 hours after shipment, please contact Support@Dunutripet.com.

We generally respond within 48 hours and will assist with the tracking inquiry.

Split Shipments

If your order includes multiple products, multiple smart pet food feeders, or related accessories, the order may be divided into separate shipments.

For split shipments:

Each package may have a different tracking number;
Different packages may be shipped by different carriers;
Packages may arrive on different dates;
The order page may display separate tracking information for each shipment.

You will not be charged additional standard shipping fees solely because your order was divided into multiple shipments.

Please allow up to seven days after receiving the first package for the remaining items to arrive. If you have not received the complete order after that period, contact Support@Dunutripet.com.

Shipping Address Accuracy

Customers are responsible for providing complete, accurate, and deliverable shipping information before submitting an order, including:

Recipient name;
Street address;
Apartment, unit, or room number;
City;
State;
ZIP Code;
Contact phone number;
Email address.

Please carefully review your shipping information before placing the order.

If you notice an address error, contact Support@Dunutripet.com as soon as possible.

We will attempt to update the address before shipment, but we cannot guarantee that every address-change request can be completed.

After an order has shipped, we are generally unable to modify the delivery address or redirect the package.

If a package is returned or cannot be delivered because of:

An incorrect address;
Incomplete address information;
A missing apartment or unit number;
Refusal by the recipient;
Repeated unsuccessful delivery attempts;
Failure to collect the package within the required period;
Carrier inability to access the delivery location;

the customer may be responsible for reshipping charges, return shipping fees, and other reasonable carrier charges.

Changing the Shipping Address

A shipping address may only be changed through our customer support team before the order has shipped.

To request an address change, contact Support@Dunutripet.com as soon as possible.

Please include:

Your order number;
The name used to place the order;
The original shipping address;
The requested new shipping address;
A contact phone number.

Submitting an address-change request does not guarantee that the change can be completed.

If the order has already entered picking, packing, warehouse dispatch, or carrier transit, we may be unable to modify the address.

Delivery Taking Longer Than Expected

If your order has not arrived within the estimated delivery period, please first review the carrier tracking page.

If the tracking status shows that the package is still in transit, please allow additional time for the carrier to complete delivery.

If tracking information has not updated for an extended period or the order is significantly past the estimated delivery date, contact:

Support@Dunutripet.com

Please include:

Your order number;
Recipient name;
Shipping address;
Tracking number;
A description of the issue.

We will contact the carrier to verify the status of the package and assist you with the issue.

Order Cancellation

Cancellation Within 24 Hours

You may request cancellation within 24 hours after placing an order, provided the order has not yet shipped.

Eligible orders will receive a full refund without an order-processing fee.

If the order has already shipped within the first 24 hours, it can no longer be canceled free of charge.

Because the order may already have entered picking, packing, warehouse dispatch, or carrier transit, a cancellation, interception, refusal, or return request may be subject to a processing and restocking fee equal to 15% of the order amount, where permitted by applicable law.

Cancellation After 24 Hours

If more than 24 hours have passed and the order has not yet shipped, you may still contact us to request cancellation.

Because the order may already have entered payment review, inventory preparation, warehouse processing, picking, or packing, a processing fee equal to 15% of the order amount may be deducted from the refund, where permitted by applicable law.

Cancellation After Shipment

Once an order has shipped, it cannot be canceled directly.

For an order that has already shipped, any return, package refusal, or refund request will be handled under our Return Policy and Refund Policy.

For eligible returned orders, a processing and restocking fee equal to 15% of the order amount may be deducted from the refund.

Original shipping fees, return shipping fees, and carrier interception charges may be non-refundable, depending on the order status and the applicable return and refund policies.

Cancellation Caused by DrnutriPet

If an order is canceled because of circumstances caused by DrnutriPet, including:

Product unavailability;
Inability to complete shipment;
Product discontinuation;
A material pricing or order-information error;
Shipping service being unavailable;
Another reason caused by DrnutriPet;

we will provide a full refund for the unshipped order without charging an order-processing fee.

To request cancellation, contact Support@Dunutripet.com as soon as possible and include your order number.

Submitting a cancellation request does not guarantee that the order can be successfully canceled.

Refused Packages

If a customer refuses a package without first receiving written authorization from DrnutriPet, the carrier may return the package to us.

Where permitted by applicable law, the following amounts may be deducted from the refund:

Original shipping charges;
Return shipping charges;
Carrier handling fees;
A processing and restocking fee equal to 15% of the order amount;
Other reasonable costs caused by the refusal.

Any refund will be processed only after the returned product has been delivered to the authorized return location and inspected.

Refusing a package does not mean that a return or refund request has automatically been approved.

Undeliverable or Returned Packages

If a package cannot be delivered or is returned because of:

An incorrect address;
Incomplete address information;
A missing apartment or unit number;
Inability to contact the recipient;
Repeated failed delivery attempts;
Failure to collect the package;
Refusal by the recipient;
An address that does not meet carrier requirements;

we will contact you after the returned package has been received.

If you request reshipment, a new shipping charge may apply.

If you request a refund, we may deduct the original shipping fee, return shipping fee, order-processing fee, and other reasonable costs, where permitted by applicable law.

Package Marked Delivered but Not Received

If carrier tracking shows that a package was delivered but you have not received it, please first:

Check the front door, side door, back door, and garage area;
Check the mailbox, reception desk, property office, or parcel locker;
Ask family members, roommates, or neighbors whether they accepted the package;
Review any delivery photograph provided by the carrier;
Contact the local post office or carrier;
Confirm that the shipping address on the order is correct.

Some carriers may mark a package as delivered shortly before the actual delivery is completed. We recommend waiting 24–48 hours after the tracking status first shows “Delivered.”

If the package still cannot be located, contact Support@Dunutripet.com within seven days after the tracking status shows “Delivered.”

Please provide:

Your order number;
Tracking number;
Shipping address;
Any delivery photograph provided by the carrier;
A description of the steps you have already taken.

We will assist you in submitting a carrier inquiry or investigation.

The final resolution may depend on the carrier’s investigation, proof of delivery, and other relevant information.

If a package was correctly delivered to the address provided by the customer but was lost or stolen after delivery, DrnutriPet may not be responsible. However, we will make reasonable efforts to assist the customer with the carrier inquiry.

Tracking Information Has Not Updated

If tracking information has not updated for more than seven days after shipment, contact Support@Dunutripet.com.

If fewer than seven days have passed, please allow additional time for the carrier to update the tracking information.

A temporary lack of tracking updates does not necessarily mean the package is lost. The package may still be moving between carrier facilities without a new scan.

Lost Packages

If the carrier confirms that a package was lost during transit, contact Support@Dunutripet.com.

We may ask you to provide:

Your order number;
Tracking number;
Shipping address;
Carrier investigation results;
A statement confirming non-receipt;
Other reasonable supporting information.

After confirming that the package qualifies as lost, we may provide:

A replacement shipment;
A refund to the original payment method;
Another reasonable solution.

We may be unable to issue a refund or replacement before the carrier investigation has been completed.

Shipping Damage

Please inspect the packaging and smart pet food feeder as soon as possible after delivery.

If the package or product was damaged during transportation, contact Support@Dunutripet.com, preferably within seven days after delivery.

Please provide:

Your order number;
Tracking number;
Photographs of the outer packaging;
A photograph of the shipping label;
Clear photographs or video showing the product damage;
The product serial number, where applicable;
A description of the issue.

Until our review is complete, please keep:

The smart pet food feeder;
The original shipping box;
Internal protective materials;
The power adapter;
The product manual;
All included accessories;
The shipping label.

Do not discard the packaging or return the product without first receiving instructions from customer support. Doing so may affect the carrier investigation, replacement, or refund request.

If we confirm that the product was damaged during shipping, incorrectly shipped, or otherwise affected by a delivery-related issue, we may provide a replacement, exchange, refund, or other reasonable solution.

Frequently Asked Questions

Can I change the shipping address?

A shipping address may only be changed through our customer support team before the order has shipped.

Contact: Support@Dunutripet.com

After shipment, we cannot guarantee that the address can be changed or that the package can be successfully intercepted.

What should I do if tracking has not updated?

If tracking information has not updated for more than seven days, contact Support@Dunutripet.com.

If fewer than seven days have passed, please allow additional time for the carrier to update the tracking information.

Why did I receive only part of my order?

Your order may have been divided into multiple packages.

Because different packages may move at different speeds, they may not arrive on the same date.

Please review your shipping confirmation or order page to see whether multiple tracking numbers were issued.

Allow up to seven days after receiving the first package. If the remaining items have not arrived, contact Support@Dunutripet.com.

Tracking says “Delivered,” but I did not receive the package. What should I do?

Please first:

Check the door, mailbox, reception desk, property office, and parcel locker;
Ask family members, roommates, or neighbors;
Review any delivery photograph;
Contact the local post office or carrier;
Wait 24–48 hours to confirm whether the package is delivered after an early delivery scan.

If the package still cannot be located, contact Support@Dunutripet.com within seven days after the tracking status shows “Delivered.”

What should I do if the feeder packaging is damaged?

Take photographs or video of the outer packaging, shipping label, internal packaging, and product damage, and contact us as soon as possible after delivery.

Do not discard the packaging, accessories, or damaged product until customer support has completed the review.

Can I simply refuse the package?

We do not recommend refusing a package without contacting us first.

An unauthorized refusal may result in return shipping fees, processing fees, restocking fees, or carrier handling charges and may delay the refund process.

Please contact Support@Dunutripet.com before refusing a shipment.